Thank you for shopping at ETD Marketing & Events FZE LLC, operator of www.zcard.ae. We strive to provide high-quality products and excellent customer service. If you receive a damaged or non-functioning item, we offer a return and refund policy to ensure your satisfaction.
1. Returns
- 1.1 Eligibility: You may request a return for an item if it is damaged or non-functioning upon arrival. Please initiate the return process within 2 days from the date of receiving the item.
- 1.2 Return Process: To request a return, please contact our customer support team at support@zcard.ae or +971551970548. Provide them with your order details and a description of the issue with the item. Our team will guide you through the return process and provide you with a return authorization if applicable.
- 1.3 Return Condition: To be eligible for a return, the item must be unused and in its original packaging. It should also be in the same condition as when you received it, except for the damage or non-functioning issue.
- 1.4 Return Shipping: The customer is responsible for the return shipping costs unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label or arrange for the return pickup.
2. Refunds
- 2.1 Refund Process: Once the returned item is received and inspected, we will process the refund. If the item is confirmed to be damaged or non-functioning, we will initiate the refund process.
- 2.2 Refund Methods: Refunds will be issued in the original form of payment used for the purchase. If this is not possible due to technical limitations or other circumstances, we will discuss alternative refund methods with you.
- 2.3 Refund Timeframe: Please allow 5-8 days for the refund to be credited to your original payment method. The actual time for the refund to appear in your account may vary depending on your bank or credit card provider.
3. Contact Us
If you have any questions, concerns, or requests regarding our Return and Refund Policy, please reach out to us at:
ETD Marketing & Events FZE LLC
Website: www.zcard.ae
Email: info@zcard.ae
Phone: +971551970548